ugaming Frequently Asked
Questions

The minimum age to register and play on ugaming is 21 years old, in line with Philippine gaming regulations and PAGCOR compliance requirements. ugaming enforces this strictly through ID verification during the KYC process. Any account found to belong to a person under 21 will be immediately closed and all deposits returned.

ugaming accepts any valid Philippine government-issued photo ID for KYC verification. Accepted documents include a PhilSys National ID, UMID, passport, SSS card, driver's license, PRC ID, or voter's ID. You will need to upload a clear photo or scan of the front and back of the document. Verification is typically completed within 24 hours.

On the ugaming login page, click "Forgot Password" and enter your registered mobile number. You will receive a one-time PIN (OTP) via SMS. Enter the OTP, then set a new password. If you no longer have access to your registered mobile number, contact ugaming's 24/7 live chat support and the team will guide you through an identity-verified account recovery process.

No. Each player is permitted to hold only one ugaming account. Creating duplicate accounts violates ugaming's Terms and Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you have lost access to an existing account, contact ugaming support rather than registering a new one.

If you suspect someone else has accessed your ugaming account, change your password immediately using the Forgot Password flow, then contact ugaming's 24/7 live chat support to report the incident. ugaming's security team will review recent login activity, freeze any suspicious transactions, and guide you through securing your account. Enable two-factor authentication if available to prevent future unauthorised access.

The minimum deposit on ugaming is ₱100 for GCash and Maya transactions. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500. These thresholds apply across all ugaming game categories including slots, live casino, and Aviator. There are no deposit fees charged by ugaming — any applicable fees are on the payment provider's side.

GCash withdrawals on ugaming are typically processed within 15 to 30 minutes during normal operating hours. In most cases players receive their funds within the hour. During peak periods or if a withdrawal requires additional review, processing may take up to 3 hours. ugaming does not charge a withdrawal fee for GCash transactions.

The minimum withdrawal amount on ugaming is ₱200 for GCash and Maya. For bank transfers to BPI, BDO, Metrobank, or other InstaPay-connected banks, the minimum withdrawal is ₱500. There is no maximum single withdrawal limit for verified accounts, though large withdrawals may require additional identity confirmation as part of ugaming's standard security procedure.

Yes. ugaming supports deposits and withdrawals via BPI, BDO, Metrobank, and other major Philippine banks through the InstaPay and PESONet rails. Bank transfer withdrawals are processed within 1 to 3 business hours for InstaPay-eligible accounts. PESONet transfers may take up to one banking day. Always use the exact account details provided in the ugaming cashier section.

ugaming does not charge any platform fees for deposits or withdrawals. However, your payment provider — GCash, Maya, your bank, or GrabPay — may apply their own transaction fees depending on the transfer type. ugaming recommends checking your e-wallet or bank's fee schedule before initiating large transfers. QR Ph payments are generally fee-free for personal accounts.

Yes, Aviator is one of ugaming's most popular crash-style games. It uses a provably fair algorithm where a multiplier climbs from 1x upward and you cash out before the plane flies away. The longer you hold, the bigger the potential payout — but wait too long and you lose your bet. ugaming's Aviator page has full game details and demo-play options.

Yes. ugaming is fully optimised for mobile play on both Android and iOS devices. You can play directly through your mobile browser — no app download required. The ugaming mobile interface automatically adapts to your screen size, giving you smooth gameplay on slots, live casino tables, Aviator, Bingo, and Snooker betting whether you are on Globe, Smart, or a home WiFi connection.

RTP varies by game title and provider. Most JILI and PG Soft slots on ugaming have published RTPs between 96% and 97.5%, meaning that over millions of spins, the game returns that percentage of total wagers to players. RTP is a long-term statistical average — it does not guarantee outcomes in any individual session. You can find the RTP for each game in its information panel.

Yes. ugaming Casino features a full live dealer section with real-time table games including Live Baccarat, Live Roulette, Live Blackjack, and Live Poker — all streamed in HD from professional studios. Some tables are hosted by Filipino-speaking dealers, making the experience feel natural and familiar. Visit the ugaming Casino page to see the full live lobby.

A wagering requirement (also called a playthrough requirement) means you must wager the bonus amount a set number of times before you can withdraw bonus-derived winnings. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place ₱20,000 in total bets using the bonus. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Check ugaming's bonus terms for exact contribution rates.

Yes. ugaming rewards consistent players through a tiered loyalty programme. As you accumulate play points from real-money wagers across slots, live casino, Aviator, and other ugaming games, you progress through VIP tiers. Higher tiers unlock benefits including faster withdrawal processing, dedicated account managers, higher deposit limits, exclusive reload bonuses, and invitations to VIP events. Contact ugaming support for details on your current tier status.

Yes. All ugaming bonuses carry an expiry period — typically 7 to 30 days from the date the bonus is credited, depending on the specific promotion. If the wagering requirements are not met before the expiry date, the bonus and any associated winnings are forfeited. ugaming will notify you via your registered mobile number or account inbox before a bonus expires.

Log in to your ugaming account, go to the Responsible Gaming section in your profile settings, and select Deposit Limits. You can set a daily, weekly, or monthly cap in Philippine Peso. Reductions take effect immediately. Increases require a mandatory 7-day waiting period before they are applied — this delay is a deliberate player protection feature built into the ugaming platform.

Self-exclusion is a tool that lets you voluntarily block yourself from ugaming for a set period — minimum 6 months, up to permanent exclusion. Once activated, your account is deactivated, all marketing is stopped, and you cannot log in or place bets. To activate it, go to Responsible Gaming in your account settings, or contact ugaming's 24/7 live chat support. Any remaining wallet balance can be withdrawn before exclusion takes full effect.

ugaming customer support is available 24 hours a day, 7 days a week via live chat on ugaming.bet. This is the fastest way to get help with account issues, payment queries, bonus questions, or responsible gaming requests. The support team operates on Philippine Standard Time and includes Filipino-speaking agents who can assist you in English.

If you feel that your gambling has become difficult to control, ugaming strongly encourages you to use the self-exclusion and deposit limit tools immediately. You can also reach ugaming's responsible gaming team directly via 24/7 live chat — all conversations are treated with complete confidentiality. PAGCOR operates responsible gaming helpline resources for Filipino players, and independent mental health support services are available across the Philippines for confidential guidance on problem gambling.